FAQ
Orders & Payments
If your order hasn’t been processed yet, we’ll do our best to help. Please contact us as soon as possible and we’ll take a look.
Mistakes happen! Reach out to us right away and we’ll do our best to help.
We accept major credit and debit cards, as well as other secure payment options depending on your location. These are shown at check out.
Payment issues can happen for a few reasons. We recommend double-checking your details or trying a different payment method.
Shipping
We usually process orders within 1–2 business days.
Once it ships, U.S. orders typically arrive in 2–5 business days, EU orders in 5–10 business days.
Good things take a minute — but we’ll get it to you as quickly as we can.
As soon as your order ships, we’ll send you a tracking link by email — so you can refresh it 17 times a day like the rest of us.
Short answer: yes (but not everywhere… yet).
We currently ship within the U.S. and EU. If your country isn’t showing up at check out, reach out — we’re always looking to expand our shipping game.
If your order seems delayed or hasn’t arrived, please contact us and we’ll be happy to help look into it.
Returns & Exchanges
Since all items are made-to-order just for you, we don’t offer returns, refunds, or exchanges.
However, if your order arrives damaged or incorrect, please contact us and we’ll make it right.
For full details, please see our Refund Policy.
We’re so sorry! Please contact us right away and we’ll make it right.
Since each piece is made-to-order, we’re not able to offer exchanges.
We highly recommend double-checking sizing charts and product details before placing your order to make sure it’s exactly your vibe.
We strongly recommend checking the size chart before placing your order to make sure it’s the perfect fit.
Since each piece is made just for you, we’re unable to offer size exchanges.